Very strange my account is reseted

Hi,

I read a blog post about Codecademy offers 3 months free due to COVID-19 for Edu mails.

I clicked that and I don’t remember clearly how I created account buy I stared learning. A month passed I finished many courses.

yesterday morning, When I try to continue my learning, Codecademy page is reset and redirected me to the login page. I couldn’t remember my password so I clicked GitHub login which is linked with my edu mail. I created a new account.

Then I tried to reset my password and log in again. Still new account without all my course progress.

I lost my Pro account and all courses progress.

Here is my browser history:

First join 02 April: http://prntscr.com/s8z7qe

prntscr . com/ s8z7wm

New account: http://prntscr.com/s8z898

Hello @abakisensoy, I have invited a CC team member to this topic, so they should be able to help you. I hope your issue gets resolved soon!

Hi there!

I don’t think this is something we can do much to help you with here on the forums, unfortunately.

I think your best bet would be to get in touch with the Codecademy Customer Support team by opening a ticket through the Help Centre (https://help.codecademy.com/hc/en-us/requests/new).

Can’t guarantee anything, obviously, but the support team are probably the most likely to be able to help you with this one. :slight_smile:

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