Upgrade to pro problem

hi all,
I’ve payed with PayPal the upgrade to PRO but my account is still normal. I’ve received an email that ask me my data, I’ve reply it but my account is still normal and I have not received other information.
anyone had the same problem?

As per the support page’s instructions, [quote] “Please send an email to [email protected] with the subject heading “Paid, No Pro Access” and a member of our customer support team will get back to you within 48 hours.” [/quote]