Unable to Connect with Pro Account

I signed up for Codecademy Pro yesterday and I am unable to connect to codecademy to do the exercises.

This problem only exists with my Pro account, if I sign in with another account I have no problem connecting and I can do all the exercises. I have tried multiple browsers, I have rebooted my machine and I have even tried logging in on another device and the issue persists.

I submitted a help request yesterday but have only received the automated response so I was hoping to get some feedback here.


Hello, and welcome to Codecademy Brad!

@dlayf may be able to help you there! Just be patient, and the problem should get fixed.

I hope this helps =)


i bought pro for a year and after 2 monthes it disapeerd

Oh no! If you haven’t already, please do write our customer support team at help.codecademy.com. They have the tools to support you in finding your account! Let me know if you have any more questions.