Unable to connect to code academy

[erhartfabiancastillo]

I have a problem when I’m using code academy, after finishing some lessons it starts to pop up the message ‘Unable to connect to Codecademy. Refresh the page to reconnect.’ and I can´t continue to the next lessons
COURSE: Learn JavaScript
I have done the next steps.

• Check Internet connection (Good internet connection with low ping) — still displaying the message
• Check Firewall (there’s no interference) — still displaying the message
• Reload the page (Hard reload) — still displaying the message
• Delete cookies and reload — still displaying the message
• Restart my computer — still displaying the message
• Use another browser — still displaying the message

I’m really sure that my computer is not the problem.

• Screen capture
  
  

[megn09]

@erhartfabiancastillo make sure your browser isn’t incognito and unpin your extensions (The security and/or adblocker ones usually interfere with CC connections).

[erhartfabiancastillo]

I will try it and see if it works

[erhartfabiancastillo]

It didn’t work any suggestions?

[megn09]

You could try looking at the troubleshooting guide

Troubleshooting Guide

There are a number of things you can try if you are having trouble loading, viewing, or submitting exercises. Reload the web page This takes care of a majority of problems. Check your Internet connection. We recommend that you have a reasonably fast connection to the internet. Any broadband connection, like DSL or cable, should be sufficient. If you are at work or school or using a shared wireless network, there may be a firewall or proxy that is interfering with your connection to Codecademy…

[tgrtim]

In addition to @megn09’s comment there’s a wee CC page that mentions the sites you need to make the learning environment tick over correctly. Worth double checking any adblockers, script blockers, firewalls and similar that could interfere-
https://help.codecademy.com/hc/en-us/articles/220441848-Connection-Lost-in-Codecademy-s-Learning-Environment