[reported #139] Connecting to Codecademy -- not turning green (h1ckstead)

Hi, all!
I can’t understand what I’m supposed to do in the first exercise :sob:
The instruction says:

We’ll get started by taking a look at the screenplay project.
In scene-1.txt, add this text

But I see no scene-1.txt.

When I tap on that little folder on top left and try to create scene-1.txt the button [Create] does nothing! (There’s actually two type errors in the console)

Am I not understanding something or what?

P.S. I am using Firefox 45.0, and this problem reproduces on Google Chrome 50.0.2661.12 dev-m

When you click on the folder icon then you should see this:

Try using the “I want to reset this exercise” option under the Get Help button.

i dont see the text either

Nope, that didn’t help. I have a hypothesis that there’s something wrong with my account. Look, there’s no connection to Codeacademy:

And there’s internal server error (see that white dot? It cannot connect):

I’ve tried to log out, cleared cache and cookies and I still get all these errors. Yesterday I was trying to start the course at home and now I am struggling at work. Computers and browsers are different, only my account is the same. This must be it.

P.S. I’ve asked my colleague to check out the course from his account and everything works for him just fine, but he still gets TypeErrors when he hits [Create] button (see the second screenshot from my previous post)

We have to get you past that “Connecting to Codecademy”, you need the little circle to be green before things are going to work right.

Your 404 Profile error might be an indicator of some problem. Did you have a lot of accomplishments already in that account? Could you try a creating a new account just to see if that one works. Then we’ll know it isn’t your computer/network.

Here is a little trick you can use to create a new account with your gmail address: https://gmail.googleblog.com/2008/03/2-hidden-ways-to-get-more-from-your.html

Other accounts on three of my computers and two different networks work just fine.

Can my account be repaired? :sweat: I’ve already completed HTML&CSS and Python courses and currently at about 40% progress in JavaScript and “Make an interactive website”.

I don’t know, but I can try to find out.

I’m going to move this conversation over to the “Problems” section.

Do you remember if you ever tried to delete that account?

For reference:
Profile that gives a 404: https://www.codecademy.com/h1ckstead

No, I haven’t tried to delete it.

Okay, thanks. I’ll see what I can find out.

Could you just try one or two other Courses to see if that is the same – Java (not JavaScript) and Learn the Command Line would be good tests.

Learn the Command line and Java are not working either.

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Could I get you to confirm that the link to your profile is

My profile link is: https://www.codecademy.com/H1ckstead (capital H) when I press [View my profile] button on codeacademy website, but https://discuss.codecademy.com/users/h1ckstead/ here on forum.

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If you have the same problem, could I get you to start a new thread and post all of your information there. Thanks!