I messaged four times through “Get help” support section from your codecademy website and emailed as well about subscription to renew and also I had refund $39.99, which was in my account and cannot find it when I log in. And it won’t show after my previous subscription expired. I haven’t heard from anyone yet. I am very disappointed, and why would anyone ignore my message and email. In my previous year as a pro member never had a support from your staff. I will do myself to finish web development career path. Please, reply. I’d like to renew and lost my job due Covid-19. I’d like to start coding and get a job.
Hello @mj1786
Unfortunately , we can’t settle billing on the forums.
However since you say you have submitted tickets already and have not heard anything back, I can ask someone to look into this.
I am not certain I understand your problem though.
Are you asking for a refund, or asking to renew your subscription?
And just tell them to look into this issues. Yes, I had submitted tickets several times and the staff kept ignoring it. Also, emailed them. So disappointing.
I sent a message to ‘those higher than me’ within the forums, asking them to look at this.
As I understand it there has been quiet a bit more activity than normal due to the current virus situation as people are looking into new jobs. I doubt they would have ignored it, it is most likely just mixed with a large pile of other requests they have to work with too.
It was partial refunded, because I wasn’t happy to book a session with a coach. So I cannot use that refund to renew it. Even, I cannot get these payment back to bank account. Have a look at attachment, then in what ways do I have to use that refund.
Please, I was in the trial and ready to cancel it when I was charged. I need a refund as my card was debited . I had no need for the pro subscription. I was just checking the codecademy site after I hear from the site from some people. I cannot afford the account at this time.
@coffeencake and also another note I have sent them an email and they refer me to a answerbot the whole time, I need to speak with someone ASAP Please.
I’m sorry we’re volunteers supporting the community in their learning and not able to assist with billing You may have to wait until Monday to for help with your billing with Codecademy.
Hello, I was mistakenly charged for a one year’s subscription but I really can’t afford it at this juncture- my credit would get suspended and I would go into debt trying to pay the bills back especially due to unstable conditions due to Covid-19. I’ve submitted two tickets to the staff but I didn’t get any response - seeing that others have gotten replies within 12-48 hours is very worrying for me. Please, @lilybird or anyone that can help - I can’t afford the yearly subscription now. If it’s a month I would’ve just paid. Please help me.
You may have to wait until Monday to for help with your billing with Codecademy.