I accidentally charge my card for Pro subscription forgetting to add in the promo code which can help me save 50%. I would like to get refund and pay again with the promo code. It can help a lot since I’m struggling as a poor college student. @lilybird I heard that you are really helpful with this issue, please assist me on this!
We can’t answer billing questions on the forums. Please contact customer support.
I have already sent an email to customer support, no reply so far
It is administratively much easier to grant a discount on future purchases than a refund on past ones. Suggest ask for a one year extension and be happy to receive it so that you and the office worker handling this claim can both walk away with a smile.
P. S. Whatever you paid, exploit the h e l l out of it, since that is what it is there for, and that is what you paid for. Access. That is why getting a second year extension is worthwhile. Strike while the iron is hot. It will buy you two years to really learn a s h i t load of cool stuff, warts and all.
The response time is between 24-48 hours. Also, the office was probably closed yesterday for the MLK holiday.
We cannot help with billing issues on the forums.