Thanks I did contact them but I’m not being assisted now. I nervous because I heard terrible stories about the way codecademy treats users.
Unfortunately, then there is little we can do at the moment except wait. If after a week you still haven’t heard anything, let us know.
it can’t imaging its codecademy intention to treat its users unfairly.
I really hope It will not take a Week.The debited me this morning and I reached out to them instantly. if somebody can help me I will extremely thankful
Our Customer Support team will be sure to get back to you within 48 hours.
I have submitted the request a while ago but I feel like I’m being ignored…
@realalpha You’re all set! Please check your email for a refund/cancellation confirmation.
I really need help in refunding my money. I was about to cancel and that got charged. I really don’t need this subscription. Could you please help me in getting refund I couldn’t afford this amount of money. Please help me out
@lilybird. Please do help me here
I would be really greatful
Hi @csswhiz81172- welcome to the forums.
Billing issues can’t be sorted out over the forum, unfortunately.
The OP submitted a ticket, @lilybird 's posts were just updates relating to that ticket.
If you need to discuss billing/refunds, you need to raise a ticket here: https://help.codecademy.com/hc/en-us/requests/new
I know billing issues can’t be sorted out over the forum, but I thought I would try anyways because I am really nervous and I read a few not very good things online about the codecademy support. I too was charged for the pro subscription after I had tried canceling my account. The form just did not work. I seriously can’t afford to pay 170€ right now. I already have submitted a request but got no answer yet so I thought I would try my luck here. If anybody can help it would be greatly appreciated. Thanks
If you can update us with what happened that would be great because I am really getting scared right now
It is still the case that billing queries cannot be resolved on the forum.
If you’ve submitted a ticket to Codecademy about your Pro subscription, someone ought to get back to you pretty quickly (i.e. within 48 hours).
Bear in mind there was recently a public holiday in the US, so there may be slightly longer response times than usual.
Hello Lilybird I am in the same situation and I am in dire need of a refund.
Hi there! Our Customer Support team will be happy to help you with this. Please reach out to the team via the Help Center here: https://help.codecademy.com/hc/en-us
I already submited a request.
Hi, I have contacted you about a refund too. I was positive I had cancelled a few days after my trial as I was just using this for a class. I woke up today to see I was charged $239 which is over half the money I deposited to take care of my expenses which include food for my elderly parents during the pandemic. None of us are working right now and I can’t afford to lose that money which we need for food and medical supplies as I’m taking care of my parents at home! Please refund me!
I can appreciate that this must be frustrating with everything going on, but as you’ve raised a ticket with Codecademy through the help centre someone ought to get back to you shortly.
If you’ve not heard back after a day or so, let us know and we (or, more accurately, @lilybird) may be able to nudge things along.
Hi, Did you get your refund?
As long as you’ve submitted a ticket to our Customer Support team, that’s all you need to do for now. They will get back to you as soon as possible. Thank you for your patience!