Refund help!

Was testing trial and I remember cancelling but got charged $200. Is there anyway to get a refund? School just started and I’m in a tight spot and now I have a $200 charge I did not want. I submitted a help request but there’s no confirmation or follow up email that it was sent. What can I do help please.

Hey!

Since we’re a forum of (mostly) volunteers, we can’t help here. You’ll have to wait for support to respond, usually within a day or two :slightly_smiling_face:

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The customer support team is pretty good at getting back to users within a day or two. Since you submitted this yesterday, I’m sure you’ll be hearing back from them very soon!

Hey there!

Customer support confirmed they’ve received your e-mail and responded yesterday around 4pm EST, but it’s possible that the e-mail ended up in your spam folder.

Let me know if you have trouble finding it, and I’ll let them know!

-Mariana
Community Manager

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