Pro trial billing customer service

Hi,
I forgot to cancel my pro trial and just found out I got charged $249. I wasn’t counting with that expense and it puts me on a tough spot. I’ve reached out to customer service already to see if i can get a refund but i wanted to ask how long do they usually take to reply back? I’m a college student and this situation puts me on a tough spot financially.

We cannot answer billing questions in the forums.

Please submit a support ticket here:
https://help.codecademy.com/hc/en-us

The turn around time is usually 48 hours I think.

1 Like

Yikes … I hope you can sort this out. Please be more careful with such stuff next time! Set a reminder or a calendar notification :grimacing:

okay, thank you for replying.

yeah, will be more careful next time, thanks man.