Pro refund request

Hello,

I had sent an email about Pro plan refund request, but haven’t heard anything. Can you please refund my payment as it was accidental and I thought I had an available trial

I have not used any of the pro benefits and only bought it an hour ago.

I’m sorry for the inconvenience and thanks for your help!

Regards,
James Martin

Hi there @designslayer20151 :slight_smile:

The Codecademy Customer Support team handles all billing issues, and they don’t monitor the forums. If you have yet to hear back about your ticket, feel free to follow up directly with them.

You should receive a response within 48-72 hours. Thank you for your patience.

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I’m sorry to restart this post, but I had the same problem as James and I was wondering if he was successful in getting a refund? And approximately how long it took for it to process.