Pro checkout page is blank

Community Bug Reporting
1

When I try to purchase pro, the page for checkout is blank.

2

Hi @brycecodelord,

The first troubleshooting tip I would suggest is to try a different web browser.

You can send your Pro question to Codecademy using this form:

https://help.codecademy.com/hc/en-us/requests/new

3

I tried Firefox and Safari (i use chrome) and they both were blank. Perhaps the webpage is broken on Codecademy’s part.

4

Try using Inspect Element on the blank page. Is there any HTML there? If there isn’t, it could be a problem fetching the page from the server, but if there is, and it doesn’t appear on your browser, it could be a rendering problem…

I’ve not seen others with this problem, but I’ve had this on the forum site on my laptop on Chrome and Firefox and IE, so I understand what you mean. It’s weird though.

5

This is what the inspect element shows: http://imgur.com/a/J7SOi

I thought my computer might affect it, so here we go. For my computer, I am running A Macbook Pro, 16 gigabyte ram, retina 16 inch (but i’m hooked up to a 11 1/2 inch by 20 inch Dell monitor with HDMI) running macOS Sierra 10.12.2.

6

Hey @brycecodelord, I took a look through some admin tools and it was indeed weird. Try checking out without a language preference in your url (that is, take out /fr or /pt) or just follow this link. That worked for me, curious if it works for you.

3 Likes
7

It worked! Thanks!

I see the page!