I was on a monthly membership and cancelled it, hoping to then take out an annual membership using the 50% discount code currently available for Codecademy’s 10 year anniversary. On the membership page, I clicked on the annual membership option expecting to be taken to a checkout page where I could enter the code and confirm that I wanted to upgrade, but to my horror I was immediately taken a page telling me that my account had IMMEDIATELY been billed at full price.
This is real bad form, Codecademy.
Sorry this happened to you. We can’t help with billing issues on the forums.
Please try contacting Codecademy thru My Account – Codecademy Help Center to see if they can help you sort it out.
Hey @callmeswaby! Going to DM you to find out more info from you so we can figure this out.
Hey thanks @coffeencake and @lilybird , I have been in touch with customer support already and they were great, the billing issue was resolved quickly – but as this is a suggestion forum I still stand by my suggestion, to implement a checkout or confirmation page before processing membership upgrades
Noted! Will pass along your suggestion, and thank you for closing the loop here.