Payment issues, no Payment & Plan section on my account, no payment notification

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#1

Hi,
I am no history of the 2 years charged on my account (subscription that I originally wanted to cancel the first year).
I want to get a refun for the second year, and to prevent this from happening again but I don’t have access to any sort of information on my account settings, it’s so sketchy. How does a company charge so much every year and leave its customers no history of payment? And no access to Account verifcation, to Payment & Plan or to Deleting the account??

I am even considering cancelling my credit card to make sure this doesn’t happen again.
Can someone help me?

#2

Hello @cloud1413663746 ,

Sorry, we cannot help with any payment or billing issues on the forums.

If this does not resolve your issue, please log a request with support through the link on that page.