Paying for pro but still don't have access to material

Community Bug Reporting
1

For 2 months ive paid the monthly subscription for the pro feature and still my path doesnt give me access to it, or even the option to cancel the subscription.

2

@devplayer51013

If you’re having problem with the pro subscription, please check out our Help Page

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3

Hi Victor,

After doing what @miniapple8888 suggests, could you please post a screenshot of what you see when you go to https://www.codecademy.com?

4

I’ve emailed them several times and no ones replied, so I’ve made a dispute with paypal.

5

Could you post a screenshot like @zystvan said?

1 Like
6

@CommunityManagers Please have a look at this !
Thanks

7

@daniellakisza, could you have a look at this one please?

8

Hi all,

Apologies for the inconvenience! This is actually a recently discovered bug which we’re working to actively fix, as well as retroactively rectify via pro@ for those who encountered the issue. Any delays for those who have already reached out to Customer Support are a result of the backlog associated with the bug.

In order to ensure we correct the issue in our system, we’ll have to remove your subscription and ask that you re-signup (should you wish). We’ll refunded all charges to your account and forwarded you a receipt to confirm.

If you’ve emailed Customer Support and your claim hasn’t yet been resolved, please reply here.

Thanks so much,
Daniella

1 Like