Paid, charged, but no Pro account | Payment issue


#1

Hi, I'm having 2 issues with my pro account.

  1. On May 11 I paid for my account via paypal, was charged but the account has not changed to Pro

  2. I tried to pay again and was double-charged

Transaction id's for the payments are:
1H518182WT0102445
7D768636J9028581H

Thanks in advance for your halp


#2

Hi David,

You should notify pro team via our help page.

@CommunityManagers, please have a look at this one.