Hello… I paid an annual pro membership this Friday and was charged and even my account changed to pro; but it’s today, on Monday that I’ve got a mail saying that my pro membership has expired. I have kept the receipt. if anyone can help me, I’ll be pleased. Thank you
Does your account still show that it’s Pro?
No. After paying it showed a pro account but now (after receiving a mail saying my pro account expired) my account turned back to a free account.
Welcome to our forums! I’m sorry you are having issues with your account.
If that doesn’t work, please log a support ticket through the “Submit a Request” noted in the article. The Customer Support Team should be able to help you.
thank you… let me try this out and I’ll let you know.