Not receiving any invoices

#1

Hello,

we’ve been a customer for a few months now but are not receiving any invoices. Specifically, October and November invoices are missing. We need those invoices for the German tax office - if we do not receive invoices, we’ll need to cancel our Pro subscription.

Can a support team member please re-send the invoices?

Thanks

1 Like
#2

Same here.
Why so basic feature for european users is missing?

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#3

Please contact customer support via our help desk!

2 Likes
#4

Ok, so it looks like it’s not possible.
Helpdesk suggests to use email as a proof of purchase.
Email receipt is not enough because it doesn’t contain my tax information.

Unfortunately I’m forced to cancel subscription after one month because of this.

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#5
#6