I’ve been messaging customer support because my slack invitation was sent to an old email I don’t have access to anymore. I’ve sent 4 messages and never heard back…it’s frustrating because I need to access slack for my Pro intensive to complete assignments. Anyone else having this problem…is there anyway I can access my slack url workspace for my pro intensive since I’m not getting any help from customer support?
Did you contact help.codecademy.com ?
Yes, that is exactly where I went. I’ve submitted requests on there in the past like late 2018 and received a response usually within the same day. Now, it’s been weeks since I’ve submitted a request and there’s still no response.
Does anyone know if there’s any other way to get the slack workspace url for your pro intensive since I can’t access the email that the slack invitation was sent to.
Hey Irene, we have emailed you back – mind checking your address ending in
That is an old email that I do not have access to anymore. In my requests to customer support I specified that the slack invitation be resent to my new email address at email@example.com. I also had updated my email address under account settings > basic information.
Yep we emailed you there too. Check your spam filter?
I have no filters set for my spam and my spam inbox is empty. I am receiving all other codecademy emails regarding my pro intensive, codecademy promotions, surveys etc…It’s just the customer support emails that are not coming through.
Sounds like you were able to get in touch! Glad that we could resolve this for you.
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