My code coach didn't send me a message during the booked time

My code coach that I paid $30 for expecting a full refund (I just started pro, so I’m entitled to one free session) didn’t message me. My booking was at 6:30 and I had followed every procedure that was emailed to me. Then, at 6:59, I was emailed by my coach saying that I was late. I read the payment guidelines, and it said that if I don’t show up in 10 minutes, then I don’t get a refund, but I’ve been waiting on here since 6:25 without any message in sight. I am really frustrated, and I just want my money back at this point.

Hello

Here on the forums we can’t assist you with account related issues, please submit a ticket on: help.codecademy.com

Thanks