I signed up for a pro account and it has disappeared!

I signed up for a pro account about three weeks ago. I did not cancel it. I logged in today to find my account has been reverted back to free and there is absolutely no way to contact any sort of customer service or help other than these forums. Please help!!!

Have you checked your email, and if so, your spam folder?

@alexcommunitymgr, this is your job :wink:

Hey there, thanks for posting here as well. I have received your email and will reply there.

Apologies for any inconvenience, I am here to help and get this sorted for you right away! Thanks for your patience.

Thank you!

Thank you, and Happy Learning!
-Codecademy Community Manager

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Hi. I was told I would be contacted by email, but not yet received one. Please advise.