caders
March 30, 2016, 3:59pm
1
My fellow classmate @Itachi-Is-Watching Is unable to sign in to the forums.
When hitting the Log In
button, an error is given that says:
Error updating information, contact site admin.
He then refreshed the page, giving:
Account login timed out, please try logging in again.
His account page is:
https://www.codecademy.com/Itachi-Is-Watching
@cadecodes Could you try having your classmate open an incognito/private window, sign into Codecademy (main site), then sign into here, all in the incognito/private window?
Make sure he’s not doing anything with Codecademy in the regular window while doing that ↑
caders
March 30, 2016, 6:22pm
3
I may be able to do this, but not for a little bit.
Incognito windows are restricted on our current school network.
I will get back to you with the results.
caders
March 30, 2016, 6:49pm
5
I will have to wait until school is over…
It’ll still be around 2-hours-ish.
Thanks for the concern though!
1 Like
jibs
March 30, 2016, 7:10pm
6
If the incognito/private window thing Zeke suggested doesn’t work, try clearing the browser cache and try again.
2 Likes
jibs
March 30, 2016, 9:11pm
7
2 hours later… Fixed the problem yet Cade?
caders
March 31, 2016, 12:53pm
8
Yes, sorry I couldn’t reply.
Power and internet has been knocked out at my house because of a storm.
Clearing browser cache/cookies worked!
1 Like
jibs
March 31, 2016, 12:57pm
9
I’m glad to hear that you’ve fixed it. If you have any more issues, you know where to post!
caders
March 31, 2016, 12:58pm
10
Ok!
Thank you both for your help!
1 Like