Help Moderators!


#1

My fellow classmate @Itachi-Is-Watching Is unable to sign in to the forums.

When hitting the Log In button, an error is given that says:

Error updating information, contact site admin.

He then refreshed the page, giving:

Account login timed out, please try logging in again.

His account page is:

https://www.codecademy.com/Itachi-Is-Watching

#2

@cadecodes Could you try having your classmate open an incognito/private window, sign into Codecademy (main site), then sign into here, all in the incognito/private window?

Make sure he's not doing anything with Codecademy in the regular window while doing that ↑


#3

I may be able to do this, but not for a little bit.

Incognito windows are restricted on our current school network.

I will get back to you with the results. :slight_smile:


#4

Any luck?  


#5

I will have to wait until school is over...

It'll still be around 2-hours-ish.

Thanks for the concern though! :slight_smile:


#6

If the incognito/private window thing Zeke suggested doesn't work, try clearing the browser cache and try again.


#7

2 hours later.... Fixed the problem yet Cade?


#8

Yes, sorry I couldn't reply.

Power and internet has been knocked out at my house because of a storm.

Clearing browser cache/cookies worked! :slight_smile:


#9

I'm glad to hear that you've fixed it. If you have any more issues, you know where to post!


#10

Ok!

Thank you both for your help!

:slight_smile: