Help! having trouble contacting anyone, so: error with payment for course


#1

I am registered and have completed a course before the finish date. I thought it would process payment before the course started. If it doesn’t process payment at the end date of the course then I have a problem.

The course is $199 and was set up for payment through my paypal account.
When I go to the payment and purchases section of my account it just says,
“Unable to retrieve your billing details, please contact customer service if this issue persists”

thanks!


#2

Hi @elilybell,

Your best bet is to contact the customer support team through:
https://help.codecademy.com/hc/en-us/requests/new

Hope you’d get a reply from the support team soon. :slight_smile: