Disconnecting From Codecademy

I realize there are many topics on this from years past, I wanted to create a new topic in regards to the year 2020 - 2021. I’ve been using Codecademy for almost a month now for C++ and I’m doing the text-adventure part of the syllabus. I work on this from home and have had zero issues until this morning when I try to save the code I just typed up - Every time I hit save, it immediately disconnects from codecademy, reconnects shortly after, then repeats. It’s no longer saving my code and continues to disconnect on me. How would I resolve this issue?


Hey @8bitfae, welcome to the community. I’m sorry your first post needs to be about something like this! This sounds like a complete blocker. @mattliv have we had any other reports of this issue?

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I was just messing with the project a bit to check out the complaint. It seems when you create a loop (especially a while loop) that the code won’t save, and frequently the connection is lost in the process. Possibly some sort of feature intended to prevent infinite loops from being saved? I bypassed the save button by editing the code using nano in the console, saved it, compiled and executed without issue, so there seems to be a problem with whatever code is executed by clicking Save.

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It was just std::cin >> choice2;

The disconnect occurred even when I would hit enter to start a new line.

Thanks for the welcome! ^_^; Yeah, not exactly what I wanted my first post to be but, it is what it is. I wasn’t too sure if it was a connection issue on my end or if it had to do with the site?

@alyssavigil I haven’t seen this personally but it seems from these posts there might be an issue. I’ll surface to curriculum

@mattliv, I’d say roughly an hour or so after my previous post, that everything was working fine. If CC didn’t change anything, then I don’t know what the problem was.

@8bitfae @alyssavigil @midlindner So I brought this to the curriculum team and it appears the issue is occuring because of a loop that our team is going to try to resolve. For now, it might work if you try the solution without the “While” loop. If you run the full code on your own system it should work as well.

(sorry if any of this was confusing)

i am also having this problem. It is now March 13, 2021 and the issue has been going on for almost a week. I don’t believe it’s on my end but it is disconnecting like 8bitfae almost every few minutes… it is extremely annoying! It is happening across multiple devices, hard wired or wifi… so i really feel it is not on my end. But please fix this!! I want a refund if this does not get fixed, i cannot work like this.

hello, i am having the SAME issue. Constant disconnecting (in the middle of every lesson/project) almost every few minutes! It is highly frustrating,as the page has to refresh and then has me scrolling back down to finish where i left off. I paid for the year and am getting highly disappointed and have stopped using the program for a couple days even because it’s just too frustrating. I wouldn’t even be able to get through this entire paragraph if I were using it right now, that’s how bad it is. I am having it across multiple devices, hard wired or wifi… i do NOT think this is a user end issue. It must be a codecademy server problem. It needs to be resolved or I am going to want a refund… which somehow you guys will weasel out of I presume… but still i PAID a FULL YEAR and cannot even use it now. No one can learn in an environment that is disconnecting every few minutes… this needs to be fixed. Please update! It is now MARCH 2021 and having the same issues discussed here in this Jan thread… also in a Nov 18 thread… so it seems it’s not the first time. Please update and Please FIX IT!!

Hi @beta5442002082! Do you mind submitting a ticket to the support team by visiting the help center and pressing “contact us”: https://help.codecademy.com/hc/en-us. When you submit your ticket please be sure to mention what is happening and include links for the exercises/lessons where you’re experiencing the issue. This should help us start to diagnose the problem and escalate properly.

I have the same issue for a few days now, on Python 3. It just simply doesn’t want to run my code, disconnect, reconnect and loading.

Yes, I’ve been having this exact problem. C++ with the Text Adventure part. It’s random, some times it lets me save once, but as soon as it decides not to let me save it will not start again for that session. I’m really debating just skipping this one. I’ve been stuck here for like a week now.

See if some of the suggestions in this article are of help.


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