How can one contact the Codecademy Team privately for a private/personal concern or what is the right channel for this purpose?
There are a couple ways to do this.
You can submit a ticket in the Codecademy Help Center, if your message is regarding product support or billing.
Or you could send a private message to @lilybird, the community host, or one of the moderators, if your concern is regarding something else.
How can I report an observation?
Obviously I am unaware of the details surrounding your current observations, but I would say that the second option listed would be the best.
If you are wanting to report a bug and believe it to be too sensitive to be open to public, I believe @thepitycoder is the current moderator in charge of bug reporting, so a private message to him may be a good idea.
I really must clarify something here.
If your “observation” is a security flaw, or some other serious technical issue / vulnerability with the Codecademy platform, then what you need to do is inform Codecademy directly by contacting Customer Support.
If your issue is a regular “bug” - like something not running properly in the Learning Environment which you think should work, or an error in the course material for example - then you can raise that as a new topic in #community:Codecademy-Bug-Reporting
If you are in any doubt about where to raise the issue you’ve found, I would suggest that you err on the side of caution and go straight to Codecademy Customer Support.
(8-bitgaming is correct in that I keep an eye on the bug reports, and feed back to Codecademy those which need looking into, but anything of a serious / security-related nature should be taken directly to CC, not to me or posted on the forums. )
Okay! thank you all.
I have sent in the observation using the in-course bug reporter from the “Get Help” link. I believe there’s no need to resend it.