Connection to codecademy frequently drops due to websocket errors

Community Bug Reporting
1

Connection to codecademy frequently drops due websocket exceptions.
I’ve noticed that after after some time spent on codecademy (working on js course at the moment) the connection to codecademy starts to glitch and site constantly asks me if I’m still there, which is frustrating and distracting from learning process.

It seems that it is not firewall or internet connection issue since in console I see the repeating message like this:

Uncaught (in promise) DOMException: Failed to execute ‘send’ on ‘WebSocket’: Still in CONNECTING state.

ws_errors
ws_errors957×196 17.3 KB

The only workaround is to refresh the whole page which, as I’ve said is frustrating and distracting.
Another one thing that disturbs me is that you guys are teaching programming, while your own platform is not stable, which brings obvious questions - are you really can teach other people this stuff?

Seen on chrome 69

2

Hi there, this seems like a good question for our customer support team, whom you can reach here.

3

Thank you Daniel!
I’ve submitted an issue to the provided link.
I’m going to update this topic if get reply - I think this issue may affect not only me)