Codecademy won't display lessons

My roommate’s computer also had the same problem when browsing Codecademy since this morning.
I was able to use Codecademy this morning but encountered this problem later today.
Same problem even on Brave, Chrome & Firefox.

Starting from Codecademy homepage - not fully displayed:

It seems to be ok when I click on “View Syllabus”:

But When I click on a course (Resume), it turns dark like this and does not load anymore:

I don’t think it’s internet connection problem because just Codecademy has this.

I will provide more information if needed, please tell me what to do next.
Thank you! :slight_smile:

Mac or Windows OS? Do you have any extensions installed on your web browser?

Check out this troubleshooting guide:

I have same question since 4~5 hours ago , and the problem is still there, I use Mac.

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I’m using MacOS Big Sur, my roommate is using Windows 10 and we both having the same problem.

I recently encounter a warning page from cloudflare to enter reCaptcha these days.

The most recent extension I installed is the Privacy Pass extension from Cloudflare to skip entering Captcha (Codecademy error happened before installing this extension).

I have checked and there’s no malware on my computer, my IP address is also clean.

Perhaps that is the issue (the extension)?
Did you look at the troubleshooting guide?

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It could also be an issue with your DNS. Try: https://www.computerworld.com/article/2545365/networking-fix-your-dns-problems.html

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Yes, I have tried troubleshooting.
At the end of the day, everything seems to be working again!
Thank you for helping me out! :slight_smile:

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Hi, could i know how you solve this? seems i still have the issue.

Scroll up and look at the link to the troubleshooting guide that I provided.

Also, it could be your DNS settings…so check that as well.

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I checked, but still not work, I check the console and there are two screenshot, could you have a look ?

what web browser are you using? I’m assuming Chrome? Do you have any extensions installed?

Other than what I googled, I don’t know what any of those errors mean, perhaps someone else can chime in…

i use safari, also tried in Chrome, both does not work,
no extensions,
is it possible account issue,
before i login, i can see the course screen, but after i login, it’s all black when i open course

by the way, i also cannot login throught my phone, error message told me it’s a vaild accout
i also use email to try, it’s the same.

It happened again for me today.

I don’t know how we can get Codecademy’s technical support team on this?
There seems to be a lot of people having this problem like us.

Did you submit a ticket with the help desk?

A mobile app issue is different than laptop/desktop.
What version of Safari do you have and what OS?

I also think it would be best to contact customer support with this issue.

Safari version is 15.1 (17612.2.9.1.20)
OS : MAC OS Monterey version 12.0.1
I sent a email in [HELP],is it the right way to get support ?

Yes, here:
https://help.codecademy.com/hc/en-us