Why does it feel like CodeAcademy doesn’t care about their customer base?
Why does it feel like CodeAcademy doesn’t care about education, but instead, malicious business practices?
I have been contacting customer support for 3 days in a row to solve a problem relating to payment. However, I have been constantly ignored even after filing multiple tickets.
This is extremely disheartening. It gives me more perspective about why people have dissuaded me from purchasing pro.
I’m sorry to hear you’re having issues.
You submitted a request here?
https://help.codecademy.com/hc/en-us/requests/new
In my experience, one thing to not do is submit multiple tickets on the same subject. That becomes confusing for the CS as each ticket is assigned a number, person working on the issues, etc.
Yes.
I guess I misspoke. I submitted 1 ticket and replied to the ticket mutiple times throughout this week.
Hi there.
I think the majority of tickets get a response within 72 hours, so depending on when you originally logged the ticket I would imagine you should get a response imminently. 
I hope so. This issue has been giving me a lot of stress and worry.
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