Billed for wrong interval, no cancellation option


#1

Hi, I gave Pro a try, and noticed a few immediate problems: One, I was really unhappy with the site UI and range of classes, but that’s not the point of this post. Two, I signed up for one month, but noticed from my billing email that I was charged for six. Three, when I cancelled, there was no option for a refund even though it had literally only been a day or two, and there was no indication that a refund was being issued. I emailed support, but haven’t heard back from them yet, and I’m getting concerned.


#2

emailing support is the right thing to do, it might indeed take time before you here from them. I guess they are pretty busy.

Not much we can do here for you on the forum, this is handled by support.

I hope for you that you get a reply soon and that it gets all sorted out :slight_smile:


#3

Hi Michael, the best way to get in touch with our support team is via their portal here. It’s a national holiday in the US this week so we may be a little slower returning messages than usual, but we typically get back to people within 48 hours.


#4

Hi bitmaster, I am having the exact issue. Did you manage to resolve it?