Accidentally charged with annual pro - no opportunity to enter discount code

[guillermodezpinel974]

I am very unhappy with codecademy and I am writing this post to ask for help al well as warn others.
Yesterday night, I received an email with a 25% discount promo code for the PRO subscription. I can’t afford to pay a whole year right now, but maybe I could make a big economic effort and consider doing it with the discount. I am a student and don’t have a job yet so I would also have to discuss with my parents this purchase.

I just wanted to check what the price whould be with the discount applied.

However, when I entered my account and selected annual sub, instead of bringing me to a payment page, with a field to enter the promo code and select my payment method, it says I have changed to annual PRO and 152€ are immediately charged to my bank account. WHY do you send me a discount code and then not even give me the opportunity to enter that code??!! Besides, I just wanted to check the cost, not make a purchase. And I ended up paying full price, instead of discounted.

I immediately opted to cancel my subscription, but that option does not cancel your subscription with a refund as usual. It is actually a “cancel automatic periodic purchase” option and told me my subscription would end in Nov 2021.

I left a message and my email address in support, but I did not even receive and automated response saying my issue would be looked into by them. I know I entered my mail correctly, as I used the auto-complete function. That is why I decided to post it here.

I hope mods can help me as soon as possible and other users don’t suffer from this same problem.

[lisalisaj]

Hi, I’m sorry but we cannot answer billing questions in the forums.

Have you submitted a support ticket?

Codecademy Help Center

Also, today is a holiday in the U.S. (Thanksgiving). So, the turnaround time with customer service tickets will be slightly longer I’m assuming.

[digitalck]

Same thing just happened to me; wish I had seen this earlier! My Pro trials ends today and figured I would take advantage of the discount and upgrade the monthly sub I signed up with to an annual sub. However, there is no way to apply the discount upon upgrading and unless I’m missing something there’s no option to return to a monthly sub after upgrading.

I sent an email to support explaining the situation in hopes they will honor the discount when they return from the holiday break.

[guillermodezpinel974]

I received a response from support today saying they would cancel my sub and I would receive a full refund, which will reach in my bank account in a few days. I wish you good luck too!

[digitalck]

Good to hear! Also got a reply that I will be refunded the discount amount. Best of luck in your coding adventures!