I am very unhappy with codecademy and I am writing this post to ask for help al well as warn others.
Yesterday night, I received an email with a 25% discount promo code for the PRO subscription. I can’t afford to pay a whole year right now, but maybe I could make a big economic effort and consider doing it with the discount. I am a student and don’t have a job yet so I would also have to discuss with my parents this purchase.
I just wanted to check what the price whould be with the discount applied.
However, when I entered my account and selected annual sub, instead of bringing me to a payment page, with a field to enter the promo code and select my payment method, it says I have changed to annual PRO and 152€ are immediately charged to my bank account. WHY do you send me a discount code and then not even give me the opportunity to enter that code??!! Besides, I just wanted to check the cost, not make a purchase. And I ended up paying full price, instead of discounted.
I immediately opted to cancel my subscription, but that option does not cancel your subscription with a refund as usual. It is actually a “cancel automatic periodic purchase” option and told me my subscription would end in Nov 2021.
I left a message and my email address in support, but I did not even receive and automated response saying my issue would be looked into by them. I know I entered my mail correctly, as I used the auto-complete function. That is why I decided to post it here.
I hope mods can help me as soon as possible and other users don’t suffer from this same problem.