A necessary refund

Hello, I’m a high school student and i wanted so much to join the academy, yet my parents can’t afford the subscription price. So i decided to start a free trial with my father’s card and cancel the subscription after the trial ends but i unfortunately forgot to. Now, after the 1st month was paid, my father’s account turned debted and I’m in a big trouble. Is there anyway we can get a refund, which may save the situation, given I already canceled the subscription and there was no available refund.

Hmm, how long was it until you canceled the subscription?
Based on what I could see, it seems like you they might not offer refunds at the moment.
I’m very sorry! :frowning:

We cannot answer billing questions on the forums. Please contact customer support and open a help ticket. The turnaround time is usually 24 hours.

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