Hello, I’m a high school student and i wanted so much to join the academy, yet my parents can’t afford the subscription price. So i decided to start a free trial with my father’s card and cancel the subscription after the trial ends but i unfortunately forgot to. Now, after the 1st month was paid, my father’s account turned debted and I’m in a big trouble. Is there anyway we can get a refund, which may save the situation, given I already canceled the subscription and there was no available refund.
Hmm, how long was it until you canceled the subscription?
Based on what I could see, it seems like you they might not offer refunds at the moment.
I’m very sorry!
We cannot answer billing questions on the forums. Please contact customer support and open a help ticket. The turnaround time is usually 24 hours.
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