Not everyone on codeacademy goes by eastern standard time, I am at work during the time chat is active, so having to wait 25 mins for a response is really eating up my lunch time would it be possible to have more people on chat that can help, or even a longer window; to be fair, it normally doesnt take this long to get a reply, but its very inconvenient.
Have you tried posting your question directly on the forum?
i wish i did, its been one hour and no reply, and now i need to get back to work, what a waste.
It’s not called Chat, but Intercom, and generally the response is pretty quick. Have you consulted your Slack channel so you can ask fellow students?